GearLight Radiance 10" Ring Light w/ Tripod Stand Support & Troubleshooting

User Manual

Troubleshooting

  • Installation:
    • If your mobile phone does not fit either of the phone holder attachments, contact us for a larger phone mount.
    • It is not recommended to bend the gooseneck phone holder entirely. Doing so may cause instability and imbalance.
    • If the ring light is not staying securely in place, tighten the wing nut and Ring Light connection to the rotating platform.
    • Contact us for any replacement parts.
  • If your device does not connect to the selfie remote or the connection is unstable:
    • Replace the battery.
    • Remove connections with all wireless remote shutters.
    • Toggle the selfie remote ON/OFF several times.
    • Toggle your mobile device’s Bluetooth settings ON/OFF.
    • Restart your mobile device.
    • If the problem persists, contact Support@GearLight.com for an alternative selfie remote.
    • If your Ring Light does not turn on, turns off by itself, flickers, can't change mode, or is not bright:
      • Plug into another USB port that can supply 5V, 2A of power.  Note: Some computer USB ports do not deliver enough power for  the Ring Light to function properly.
      • If the problem persists, contact Support@GearLight.com.

      Maintenance & Storage

      • When not in use, unplug the Ring Light and remove any mobile device(s) from the phone holder(s).
      • Do not store the Ring Light in high humidity locations like bathrooms.
      • Do not store the Ring Light in direct sunlight.
      • To clean the Ring Light, wipe with a soft damp cloth.
      • Do not use any harsh chemicals.

      How-To Video

      Coming soon!